Privacy Policy

Last updated: February 2, 2026

1. Introduction

Welcome to Homown ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all users of our platform, including landlords, tenants, and service contractors (collectively, "Users"), whether accessing our services via our website, mobile application, or other related services (collectively, the "Services").

Homown is a comprehensive property management ecosystem that utilizes advanced artificial intelligence ("AI") to streamline maintenance triage, property oversight, and communication. By using Homown, you trust us with your information. We take this responsibility seriously. This policy describes what information we collect, how we use it—including for the improvement of our AI models—and what rights you have in relation to it.

Important Notice Regarding AI Training: As described in Section 3 and Section 4 below, by using our Services, you explicitly consent to our collection and use of your data, including maintenance logs, diagnostic interactions, and property details, to train and enhance our proprietary AI models suitable for property management and maintenance triage.

2. Information We Collect

We collect information that you validly provide to us, as well as information automatically collected when you use our Services.

A. Information You Provide

  • Account Information: Name, email address, phone number, password, and profile image/avatar.
  • Property Data: Addresses, property specifications (e.g., HVAC type, appliances, square footage), photos, videos, house rules, and amenities.
  • Maintenance and Triage Data: Descriptions of maintenance issues, photos and videos of defects, responses to diagnostic questions, and communication logs within maintenance tickets.
  • Financial Information: Payment method information (processed securely by our third-party payment processor, Stripe), transaction history, rent payments, and payout details for contractors.
  • Verification Information: Identity verification documents required for landlords or contractors to establish trust and safety on the platform.

B. Information Automatically Collected

  • Usage Data: Information about how you interact with our platform, features used, and time spent.
  • Device Data: IP address, browser type, device type, operating system, and unique device identifiers.
  • Communication Data: Content of messages sent through our in-app chat system (via SendBird), including time stamps and participant lists, to facilitate service coordination.

3. How We Use Your Information

We use the collected information for various business purposes, including:

  • Service Delivery: To manage properties, process rental agreements, facilitate payments, and coordinate maintenance work orders.
  • AI Triage and Diagnostics: To analyze maintenance requests, identify issue severity, recommend DIY fixes, and generate diagnostic reports for contractors.
  • Model Enhancement (Machine Learning): We use de-identified and aggregated data from maintenance tickets, diagnostic outcomes, and triage interactions to train, retrain, and improve the accuracy of our AI models. This ensures our system becomes better at diagnosing issues and estimating costs over time.
  • Communication: To send you push notifications, service updates, and facilitate chat between landlords, tenants, and contractors.
  • Safety and Security: To verify user identities, prevent fraud, and resolve disputes.

4. Sharing Your Information

We share your information only when necessary to provide our Services or as required by law:

  • With Counterparties: Landlords see tenant application details; Tenants see landlord property details; Contractors see diagnostic reports and property access info necessary to perform work.
  • Service Providers: We share data with trusted third-party vendors who assist us in operating the platform, such as Stripe (payments), SendBird (messaging), and Supabase (data hosting).
  • Compliance with Laws: We may disclose information where required by law or subpoena to protect our rights and the safety of our users.
  • Business Transfers: Information may be transferred during a merger, sale, or asset transfer of Homown.

5. Data Retention and Security

We retain your personal information for as long as your account is active or as needed to provide you the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

We implement industry-standard security measures, including encryption and secure tokenization of payment data, to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Portability: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Opt-Out: You may opt-out of certain marketing communications.

7. Beta Program Notice

If you are participating in a Beta version of Homown, you acknowledge that the Services are still under development. Data collected during the feature testing phase is critical for the refinement of our platform and AI capabilities. By participating, you agree that your usage data and feedback may be used extensively to modify and improve the product before general release.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your data rights, please contact us at:

  • Email: privacy@homown.app
  • Address: 123 Property Lane, Suite 456, San Francisco, CA 94102