Terms of Service

Last updated: February 2, 2026

1. Agreement to Terms

These Terms of Service (the "Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Homown ("Platform," "we," "us," or "our"). By accessing, registering for, downloading, or using the Homown website or mobile application (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms.

Beta Services Disclaimer: If you are using a Beta version of the Services ("Beta Services"), you acknowledge that the Services are currently in a preliminary development stage. The Beta Services may contain bugs, errors, or inaccuracies. Homown provides Beta Services "AS IS" without warranty of any kind. You agree that your participation in the Beta program is voluntary and does not create a legal partnership, agency, or employment relationship.

If you do not agree to these Terms, you must not access or use the Services.

2. Description of Services

Homown is a platform designed to facilitate property management by connecting Landlords, Tenants, and Contractors. Our Services include, but are not limited to:

  • Listing and managing rental properties.
  • Creation and signing of rental agreements.
  • Maintenance request tracking and AI-backed triage.
  • Facilitation of communication between parties via chat.
  • Payment processing for rent, deposits, and maintenance services.

Homown acts as a platform provider. While we provide tools for triage and dispute resolution, we are not a real estate broker, insurer, or general contractor. We do not employ the Contractors listed on our Services, nor do we own the properties listed by Landlords.

3. User Accounts and Eligibility

To use the Services, you must be at least 18 years old and capable of forming a binding contract. You agree to:

  • Provide accurate, current, and complete account information.
  • Maintain the security of your password and accept all risks of unauthorized access to your account.
  • Notify us immediately if you discover any security breaches.

Users may act in different capacities (e.g., as a Landlord, Tenant, or Contractor). You are responsible for ensuring your activities comply with all applicable local laws, including fair housing laws and contractor licensing requirements.

4. AI Triage and Diagnostics

A core feature of Homown is our AI-backed triage system, which assists in diagnosing maintenance issues. You acknowledge and agree that:

  • Information Purposes Only: The AI diagnosis is for informational purposes to streamline the quoting and repair process. It does not constitute a professional engineering inspection or a definitive guarantee of the problem's root cause.
  • Not Professional Advice: Homown is not liable for actions taken based on AI recommendations (e.g., DIY determinations). Users assume all risks associated with performing self-repairs.
  • Data Usage Consent: By using the maintenance and triage features, you explicitly grant Homown the right to use submitted data (text descriptions, media, diagnostic outcomes) to train, refine, and enhance our machine learning models to improve user experience.
  • Onsite General Triage Technicians: Homown may dispatch general triage/diagnostic contractors to perform limited onsite diagnostics or assist with simple, non-licensed tasks (e.g., basic troubleshooting, resets, visual inspections). These technicians are not engaged to perform licensed professional services and will not alter, install, repair, or modify systems requiring permits or specialized licensing (including but not limited to electrical, plumbing, HVAC, and structural work).
  • No Licensed Work by Triage Technicians: Any work requiring a license or permit must be performed by a duly licensed professional contractor selected through the platform’s work order process. Onsite triage technicians are strictly limited to preliminary assessment and basic non-licensed support.
  • Safety and Scope Limitations: You acknowledge that onsite triage is inherently limited and not a substitute for professional services. Homown and its triage technicians may recommend escalation to licensed contractors when appropriate. You agree to follow safety guidance and not request or authorize triage technicians to perform licensed work.

5. User Content and Conduct

You retain ownership of the content you upload (e.g., property photos, chat messages). However, by uploading content, you grant Homown a non-exclusive, worldwide, royalty-free license to use, store, display, reproduce, and modify such content for the purpose of operating, developing, providing, and improving the Services.

You agree not to engage in prohibited conduct, including but not limited to:

  • Posting false, misleading, or fraudulent content.
  • Harassing, threatening, or discriminating against other users.
  • Attempting to bypass our payment system to avoid fees ("off-platforming").
  • Uploading viruses or malicious code.

6. Payment Terms

Payment processing services on Homown are provided by Stripe. By using our payment features, you agree to the Stripe Connected Account Agreement.

  • Escrow: Payments for maintenance work may be held in escrow (deposit) until work is completed or approved.
  • Authorizations: You authorize us to charge your registered payment method for all fees incurred, including rent, service fees, and maintenance costs.
  • Refunds: Refunds are handled according to our cancellation policies, which vary based on the stage of the work order (e.g., pre-deposit vs. post-scheduling).

7. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." HOMOWN DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS.

HOMOWN SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF HOMOWN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Indemnification

You agree to indemnify and hold Homown and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (i) your use of the Services; (ii) your breach of these Terms; (iii) Homown's use of your User Content; or (iv) your violation of the rights of any third party, including Contractors or Tenants.

9. Dispute Resolution

Arbitration Agreement: You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Services (collectively, "Disputes") will be settled by binding arbitration between you and Homown, except that each party retains the right to bring an individual action in small claims court.

Class Action Waiver: You waive the right to participate in a class action lawsuit or class-wide arbitration.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: legal@homown.app
  • Address: 123 Property Lane, Suite 456, San Francisco, CA 94102